Refunds & Cancellation

Last updated: June 15, 2026

We want every 8rabbit order to be just right. This policy explains when you can cancel an order, when you are eligible for a refund, and how refunds are processed.

This Refunds & Cancellation Policy applies to orders placed with 8rabbit (“8rabbit”, “we”, “us”, or “our”) through our website, mobile application, and ordering partners. By placing an order, you agree to the terms below.

In short: Because our iced coffee is freshly prepared, orders can be cancelled only before preparation begins. If something is wrong with your order, contact us within 24 hoursand we’ll make it right with a replacement or refund. Approved refunds are returned to your original payment method within 5–7 business days.

1 Order Cancellation

  • You may cancel an order free of charge as long as preparation has not yet started.
  • Once preparation has begun or the order is out for delivery, it can no longer be cancelled, as our products are made fresh to order.
  • To cancel, contact us as soon as possible by phone or email, or use the cancel option in the app where available.
  • We reserve the right to cancel an order in cases of unavailability, pricing errors, suspected fraud, or circumstances beyond our control. In such cases, you will receive a full refund.

2 Refund Eligibility

You may be eligible for a refund or replacement if:

  • You received an item that is incorrect, damaged, spilled, or of unacceptable quality;
  • Your order was not delivered;
  • You were charged incorrectly or charged more than once for the same order;
  • An order you cancelled (before preparation) was already paid for.

As our products are perishable food items, we are generally unable to offer refunds for change of mind after preparation has started, or for issues reported after the timeframe below.

3 How to Request a Refund

Please report any issue within 24 hours of receiving (or expecting to receive) your order. To help us resolve it quickly, share:

  • Your order number;
  • The name and phone number used for the order;
  • A short description of the issue (photos are helpful for quality or damage issues).

You can reach us by email or phone — see the contact details below.

4 Refund Processing & Timelines

  • Once your request is reviewed and approved, your refund will be initiated promptly.
  • Refunds are credited back to your original payment method through our payment partner, Razorpay.
  • It typically takes 5–7 business days for the amount to reflect in your account, depending on your bank or card issuer.
  • For orders placed via a delivery partner (such as Zomato or Swiggy), refunds may be processed in line with that partner’s policy.

5 Non-Refundable Situations

  • Change of mind after the order has been prepared or delivered;
  • Incorrect delivery address or unavailability of the customer at the time of delivery;
  • Issues reported after the 24-hour window;
  • Minor variations in taste, appearance, or presentation inherent to freshly made products.

6 Contact Us

For any cancellation or refund request, please reach out to us: