Privacy Policy

This Privacy Policy describes how TENSORTACTIC SOLUTIONS PRIVATE LIMITED(operating the “8rabbit” brand; “8rabbit”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit 8rabbit.in, use our mobile application, or place an order with us (together, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.

1 Information We Collect

1.1 Information you provide to us

When you create an account or place an order, we may collect:

• First name and last name — to identify you and personalise your order.
• Email address — to create your account and send order confirmations and receipts.
• Phone number — to contact you about your order and for delivery coordination.

1.2 Information we collect from your device

With your explicit permission, our mobile application may access the following from your mobile device or tablet. You can grant or revoke these permissions at any time in your device settings.

• Location (GPS) — used to find nearby outlets, estimate delivery, and show accurate serviceability. We access location only while you are using the app for these purposes.
• Camera (Pictures) — used only when you choose to take or upload a photo (for example, to set a profile picture or share feedback). We do not access your camera in the background.

1.3 Information collected automatically

Like most digital services, we automatically collect limited technical and usage data such as device type, operating system, app version, approximate region, and how you interact with our Services. This is used to keep the app working reliably and to understand what to improve.

2 How We Use Your Information

We use the information we collect to:

• Process, fulfil, and deliver your orders;
• Create and manage your account;
• Communicate with you about orders, deliveries, and support requests;
• Provide customer service and respond to your queries;
• Improve, troubleshoot, and secure our website and app;
• Detect, prevent, and address fraud, abuse, or technical issues;
• Comply with applicable laws and legal obligations.

3 Analytics

We use Google Analytics and/or Firebase Analytics to understand how our Services are used so we can improve them. These tools may collect device and usage information (such as app interactions, crashes, and approximate location). The data is used in aggregate and helps us make the product better. You can learn more from Google’s Privacy Policy.

4 Payments

You can pay for our products and services through a third-party payment gateway. All payments are processed securely by Razorpay. When you make a payment, your payment details (such as card or UPI information) are collected and processed directly by Razorpayunder their own privacy policy and security standards — we do not store your full card or banking details on our servers.

Please review the Razorpay Privacy Policy here: https://razorpay.com/privacy-policy/.

5 How We Share Your Information

We do not sell or rent your personal information. We share it only as necessary to run our Services, namely with:

• Payment processors — such as Razorpay, to process your payments.
• Delivery and ordering partners — such as our delivery aggregators, to fulfil and deliver your order.
• Service providers — such as analytics, hosting, and customer-support tools that help us operate, bound by confidentiality obligations.
• Legal and regulatory authorities — when required by law or to protect our rights, safety, or property.

6 Marketing & Advertising

• We do not send marketing or promotional emails.
• We do not display third-party advertisements in our Services.
• We do not use remarketing services for marketing or advertising purposes.

We may send you transactional messages (such as order confirmations and delivery updates) that are necessary to provide the Services you requested.

7 Data Retention

We keep your personal information only for as long as needed to provide our Services, fulfil the purposes described in this policy, and comply with our legal, accounting, or reporting obligations. When data is no longer required, we securely delete or anonymise it.

8 Data Security

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9 Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10 Your Rights & Choices

You can, at any time:

• Access, update, or correct the personal information in your account;
• Request deletion of your account and associated personal data;
• Withdraw permissions (such as location or camera) through your device settings;
• Contact us with any privacy questions or requests using the details below.

We handle personal data in accordance with applicable Indian data-protection law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

11 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can reach us:

• Entity: TENSORTACTIC SOLUTIONS PRIVATE LIMITED (GSTIN 29AALCT6911D1Z6)
• By email: eightrabbit801@gmail.com
• By phone: +91 79071 44263
• By post: 2nd Floor, No. 17, 7th Main Road, II Stage, Indiranagar, Bengaluru 560038, Karnataka, India